NOT OPEN TO THE GENERAL PUBLIC. ALL FEDERAL, STATE, LOCAL, MUNICIPAL AND PROVINCIAL LAWS, TAXES, AND REGULATIONS APPLY. VOID WHERE PROHIBITED BY LAW, RULE OR REGULATION.
General
You should keep a copy of these Terms &Conditions and any order you make for your future reference. These Terms &Conditions may be revised from time to time at our discretion. Any changes we make will apply to any orders received after the date of any changes made. You can view an up to date version on the Website, www.connexrewards.com.
Contact Details
The administrator of this program is Grass Roots America Inc., 1111 Lincoln Road, Suite 700, Miami Beach, Florida 33139 USA (hereafter referred to in these Terms &Conditions collectively, with Xerox) as “we,” “us” and “our”). If you have any questions or complaints about our service or any goods or services you purchase from the Website please email our Customer Service Team via the “Contact Us” section of the Website or write to us at Connex [program name], 1111 Lincoln Road, Suite 700, Miami Beach, Florida 33139 USA. The sponsor of this program is Xerox Corporation, Waterford Centre Building, Suite 210, 6205 Blue Lagoon Drive, Miami, Florida.
Use of Website
- Xerox reserves the right at its sole discretion, to postpone or withdraw the Program at any time, upon notification of this action to its participants.
- You are provided access to this Website strictly in accordance with these Terms &Conditions.
- The Program is a membership–based program. Your participation in the Program is entirely at our discretion and your participation may be withdrawn at any time without notice or reason.
- You are entirely responsible for maintaining the confidentiality of your account and any activities that occur under your account. If you believe that your account has been compromised you should contact us as soon as possible. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
- You agree to fully indemnify us and our officers, directors, employees, agents and suppliers from and against all claims, liability, damages, losses, costs and expenses (including reasonable legal fees) arising out of the breach of these Terms and Conditions by you and any other liabilities arising outof your use of this Website, or the use by any other person accessing this Website using your username, password and Personal Information.
- We cannot guarantee that use of this Website will be compatible with all hardware and software that may be used by visitors to the Website.
- We cannot guarantee periods of availability of the Website or that access to the Website will be uninterrupted. Subject to Section 5, we shall not be liable to you in respect of any claim or loss (including for the avoidance of doubt any loss of profit, loss of business, wasted management time or other consequential loss) incurred by you which arises as a result of any downtime or unavailability of the Website.
- We do not warrant or represent the accuracy or completeness of information provided on this Website, nor do we guarantee that use of this Website will be uninterrupted, error-free or that the Website and its servers are free of computer viruses or bugs. We shall not be liable for any loss or damage which may arise as a result of using this website.
- You should be aware that this Website is being monitored and may capture information about your visit that will help us improve the quality of our service.
- The Program is intended to promote the sale of Xerox products through its mono-brand distributors and, therefore, it only applies to the activities of the employees of such Xerox distributors who have agreed to participate and qualify through an invitation to enter the program. In order for the employees of such distributors to participate, the Xerox distributor, through its legal representative, must agree to the participation of its employees by note or email.
- Access to the Program will be given only to qualifying distributor employees who agree to be bound by the Terms and Conditions of the Program.
Liability (important please note)
Liability (important please note)
We make this Website and access to the Program available to you at our discretion and may terminate your access to the service at any time without notice. Some circumstances in which we may choose to exercise our right to terminate your access to the service include (but are not limited to and in no circumstances shall restrict our right to terminate):
- If you are in breach of these Terms &Conditions; or
- Where you participate in the Program through a corporate membership:
- I. In the event that you cease to be an employee of a Xerox monobrand distributor;
- II. in the event that the participating Xerox monobrand distributor ceases to be an authorized Xerox distributor;
- III. the misuse or abuse of the Program, the breach of the provisions of these Terms and Conditions, or fraud on your part; or
- IV. the misuse or abuse of the Program, the breach of the provisions of these Terms and Conditions, or fraud on your part; or
Changes to Program Participation Rules
These Terms and Conditions (including charges) may be amended at any time in one or more of the following ways:
- in order for us to improve our services or facilities;
- sending a message through the Xerox PartnerNet Portal. Changes to the Terms and Conditions may be made for any of the following reasons:
- I. to ensure that our business remains competitive;
- II. in order for us to improve our services or facilities;
- III. to consider a change or anticipated change inany law, rule, or market condition banking practice;
- IV. to reflect a decision made by a court, ombudsman, regulator or similar body, or
- V. to reflect any change in our ownership.
We also reserve the right to change the Terms and Conditions at any time for any other valid business reason.
Purchasing From Us
- To purchase goods from the rewards catalog you must be over 18 years of age. By placing your order, you are offering to redeem your points to obtain the goods at the value as set out in the order. We are not obliged to supply the goods to you until we have confirmed that we have acknowledged your order and that it has been dispatched. No contract will exist until we have dispatched the goods.
- If you discover you have made a mistake with your order please contact our Customer Services Team immediately. Please do this before we confirm your order. We are unable to rectify mistakes after this time although you may still have the right to cancel as described in Section 9 below.
- If you order software from us you will also be bound by the terms of the software license supplied with that software.
- Prices are checked regularly. If we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. If you do not respond, we will treat your order as cancelled. Payment can only be made using reward value. If we are unable to accept your order then we shall, at our opinion, either not debit your reward value or refund any reward value paid by you in respect of that order.
- While all possible care has been taken to ensure that each item is accurately described, descriptions cannot be guaranteed as manufacturers' specifications may change, in which case we will do our best to offeryou a substitute item of the same or better quality at the same price. If you are not happy with the replacement, please contact the appropriate Customer Service Team using the contact details on the “Contact Us” page within 7 days of receipt and we will arrange for its return and refund any reward value paid by you. Sizes quoted are approximate. Installation and batteries are not included unless otherwise specified.
Delivery
We aim to deliver goods to all addresses (unless otherwise directed or agreed) within 4–6 weeks. Some items may be delivered under separate cover. Larger TVs (20"and above) and all large home appliances and furniture can only be delivered to mainland addresses. Please make claims for non-deliveries 6 weeks after placing your order; otherwise you may lose any right you may have to receive this item.
Returns Policy
- You should inspect the goods as soon as you receive them for defects or damage and to ensure they are correct. In the unlikely event that any item you receive is damaged, faulty or incorrect you should contact the Customer Support team as soon as possible for advice.
- Please do not return items until instructed to do so. If you are requested to return your reward items, please ensure that they are securely packaged. Please also provide a full description of the fault and return the defective item to us together with any warranties, manuals and accessories. Goods damaged in transit on return cannot be replaced.
- All goods are guaranteed subject to the manufacturer's guarantee if any or as may be otherwise guaranteed by applicable law.
Tax Liability
Participants in South America, Central America, and the Caribbean are personally responsible for any and all federal, state and/or local taxes resulting from acceptance of a reward. The redemption of points and receipt of rewards constitutes a taxable benefit to you. Neither Xerox Corporation nor the Administrator will take responsibility for the payment of these taxes and neither does in any case assume this liability.
Tax Liability
- The relations arising from these Terms and Conditions shall be governed by the laws and courts which will have exclusive jurisdiction over any disputes that may arise.
- Nothing in these terms and conditions may affect legal rights regarding defective products or services that may be provided.
- Participation in this program does not involve the creation of a relationship with Xerox Corporation and in no way will any participant, entity or beneficiary be considered an employee, partner, agent or attorney of Xerox Corporation or its affiliated companies.
- Simply agreeing to participate in the Program implies the unconditional acceptance of all the foregoing Terms and Conditions and/or any Terms and Conditions that may be established under the Program in the future.
